CTL Europe - BPO - Wembley call centre with IT & customer service History
Your Customer Services & IT outsourced. In One.
Customer Contact and IT Solutions
Improving the way you do business, through outsourcing

Our history

CTL Europe was founded in 2001 and represented that rare thing - a pan-European call centre - with dedicated, multilingual support in Wembley, London as well as offices in Malta.

Following this period, with the markets in consolidation following the internet bubble burst era, CTL began to provide customised applications to facilitate call centre operations. This culminated in an ongoing partnership with SmartDesk Systems enabling us to provide best-of-breed, customer-focused solutions in sectors bound by traditional legacy systems and processes.

To this, we have added key capabilities and skills as we've developed, directly supporting the growth of clients such as Bank of America and Tiscali. This includes IT support and customer management services. Our secure 24/7 multimedia environment has also enabled us to support businesses that operate across different time zones and languages, with the latest technologies and telephony systems.

Today, CTL Europe remains focused on providing a critical edge for companies across key sectors, through outsourced services.

Bank of America has been a customer of CTL Europe's for over 3 years and was one of the first customers to benefit from this development. During this period, the bank has expanded its European operations substantially whilst maintaining its direct and local customer service. CTL Europe has facilitated this expansion by providing customers with telephony services in their native tongue.