CTL Europe - BPO - Wembley call centre with IT & customer service Contact
Your Customer Services & IT outsourced. In One.
Customer Contact and IT Solutions
Improving the way you do business, through outsourcing

Sector Focus


FINANCIAL SERVICES

Our IT systems team works closely with financial companies to help realise the cost and performance benefits from outsourcing their IT. CTL Europe is also proving to be the right solution for companies where customer support is critical to the business.

LOCAL GOVERNMENT

The Home Office typically demands exacting standards and involves the handling of sensitive data. It's one of the reasons why it has called on CTL's support in its criminal justice operations.

CORPORATE

Working with the likes of Tiscali, Bank Of America and Cable & Wireless, CTL is able to package the right level and scale of support and service for corporates. We operate to agreed target standards and readily work to SLA's and KPI's in order to make a demonstrable difference.

IT & TELECOMMUNICATIONS

Our outsourced focus is IT systems and support, and we offer many years' experience working with IT and telecomms clients to deliver a diverse range of solutions. As a tier-1 network operator we're also able to leverage hands-on experience, providing incisive, highly qualified support.

UTILITIES

Where a duty of care is essential, CTL
is able to leverage SmartDesk's best-of-breed applications to give a significant edge to utility companies or related services providers like Echo Managed Services in their IT and communication processes.

TRAVEL & TRANSPORT

CTL Europe offers 24/7 support assisting businesses that operate around-the-clock, often across time zones and languages. In addition to outsourced IT support, we provide SmartDesk technologies that deliver significant efficiencies in the communication processes.

SECURITY

CTL has many years' experience supporting organisations with secure communication solutions, providing high level support and applications, backed by incisive knowledge. This includes work of a confidential nature with local government.

LEGAL

In supporting criminal justice organisations, CTL is well positioned to address the requirements of legal practices in their efforts to improve and innovate their IT operations cost-effectively, without compromising data integrity and confidentiality.