Call Centre Hotel
Call Centre
Hotel is a multimedia call centre located in Wembley. It offers all the IT
capability you’d expect from a dedicated installation, with leading
telephony systems and "bespoke customer applications".
We are able
to provide SmartDesk's innovative voice technologies to give your call
centre a big advantage too, whether for conferencing, messaging, mass
communications, call queuing systems and much more.
Call Centre
Hotel is backed by CTL Europe, an innovative IT & Telecommunications service
provider that works with
Bank Of America, IDT, Pipex and Licuro.
Overview of Key Features
Infrastructure that supports a 24/7 contact centre
Allows uninterrupted 24-hour customer
service.
Highly flexible
With little notice
required and short contract periods available, Call Centre Hotel is a
uniquely flexible service.
Real-time management
Allows configuration
of all agent groups and applications through a highly-intuitive
interface.
Software environment
Replicate your own
environment or use our proprietary integrated call and email management
software.
Digital call recording and analysis
Using
digital voice recording technology, all calls and call details are
stored in digital format.
Extensive, real-time management reporting
Providing timely performance statistics and extensive auditability
Full range of contact channels
Multiple contact
channels, from telephone and chat to interactive voice response and
email, can be integrated, supporting a unified customer experience.
On-site support
Our team of
professional systems specialists and engineers are available to provide
high quality support.
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Call us on 020 8002 0000
to discuss your requirements.
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