BPO - Wembley, North London call centre with out-of-hours support Call centers
Your Customer Services & IT outsourced. In One.
Customer Service and Out-of-Hours Support
Lowering the cost whilst raising the bar for customer experience

Outsourcing for 24/7 support and to cut costs

For most companies 24/7 Customer management systems and continuous IT support helps create a competitive differentiator and a means to provide a revenue-generating premium service to customers. But around-the-clock customer support services should enable you to stay in touch with your customers with out becoming an economic burden.

Outsourcing your out-of-hours support operation is the solution. It allows you to maintain 24/7 on-call technical support support, whilst generating a significant cost saving for your business.

CTL Europe offers a contact centre customer experience that fully adopts your brand culture and gives your customers the service and support they deserve right from within London. For more information or a quote contact us now.

Outsource to get 24/7 customer service and IT support

Outsourcing your customer management services and IT support services to CTL gives you:

  • First and second line customer support
  • IT support management for hardware and software
  • Account management
  • Frequently Asked Questions or service request
  • Password resetting
  • Receptionist services
  • Call recording for monitoring performance and compliance
  • Multichannel capability via email, voice or text
  • Retention, upsell, cross-sell and loyalty programmes
  • Ancillary revenue via direct marketing / promotional campaigns
  • Inhouse ticketing system for faults etc.
  • Database management
  • Various routing rules and scripts via ACD

Click here to find the perfect 24/7 customer support process and IT support solutions for your company or call us on 020 8002 0000 now.

"9 out of every 10 senior business managers claimed that the ability to support customers 24/7 was of significant importance"

"91% of the same audience stated they would pay a premium for around-the-clock services" *

"Just 17% of firms offer staff the flexible working options to facilitate 24x7 customer support"

The same research indicated business managers want to choose how they communicate and want all forms of communication to be supported equally. SmartInform enables this, via voice, email and SMS.

*All findings relate to 2008 survey by Avaya.

Call us on 020 8002 0000 to discuss your requirements.

CTL Europe – the smarter choice for night-time support