IT Support Management: London to the World!
Business and
technology have become so co-dependent that you can longer have
one without the other. Furthermore, not all of this technology
is understood by its users, the individual customers or firms.
Hence there is a need for a customer help desk, which provides
a customer contact centre that understands your product, the
underlying technology and your customers. This is what we provide.
Our
goal is to reduce your workload, so you're able to focus on what
you're best at. We look for new efficiencies, helping you cut your
IT support cost. From our London Call Centre in Wembley, we provide
an IT support desk and field engineers with a technical support trouble-shooting
package to keep your critical IT systems and operations at optimal
performance while keeping your end users happy.
We tailor the IT support desk and customer contact solutions specifically
to your requirements:
| Connectivity &
Configuration-LAN, MAN, ADSL, ISDN, WiFi |
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| Application Support -
including email integration on BlackBerrys and Nokia |
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| Remote Server
Monitoring/Support |
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| Remote Desktop
support and Management |
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| Secure Operations |
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| Web Enabled Support
Systems |
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| Firewall/Network
Management |
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| Anti-virus, Anti-Malware and SPAM
Protection |
|
| Fixed Line and VoIP
telephony support |
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Call us on 020 8002 0000 to discuss your requirements.
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Some key capabilities underpin all we do |
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| Best-of-breed
technologies, incl. SmartDesk communication solutions |
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| 11 years' technical
expertise |
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| 85% 'First Time
Fix'(FTF) support model |
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| Certified industry
qualifications - CCNA, MCSE, CCNP, CNE, Dell and HP
accreditations |
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| Bespoke training
capability: 'Train the Trainer' |
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| Indepth skills incl.
hardware, software, configuration and telephony |
 Download
the IT Support PDF
|
