Contact service solutions is where we excel
Keeping customers
both satisfied and loyal is no mean feat in today's market place, whatever the
industry. Customers' contact centres must provide excellent service, from email
support to call handling service.
At CTL, we tailor
our call centre services to your requirements. We ensure that your customers' experience
a service they will enjoy, and return to time and again.
We also appreciate
that outsourcing customer services is a decision that demands careful consideration.
This is why we're keen to establish metrics, to provide you clear, ongoing validation
on the success of your outsourced customer service operations.
Call handling services across various sectors
Working with
a range of clients from Bank of America to Pipex to IDT Europe, we take
meticulous care in understanding your business and requirements, in order to
achieve your goals. This is backed by strong capability which includes:
- 24/7 Call centre services in a secure, hi-tech environment in London
- Bespoke campaign training - systems, process, brand and culture
- Contact CEntre Management technique training to optimise the customer support
service
- Scalable resource management to satisfy ever-changing requirements
and conditions
- Adherence to industry performance metrics, SLAs and KPIs
- Innovative call centre technology (SmartDesk
technology)
- Multichannel communication by voice, email and text
We offer a diverse range of specialist services too, including 24/7,
out-of-hours,retention/winback and product recall,
amongst others from our offices in London.
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CTL services put your customers first: |
| Customer excellence
centre (Wembley, North London) |
| CRM activities &
process suport |
| Retentions and
winback |
| Upselling and
cross-selling |
| Fulfilment solutions |
| Back office
processing & administration |
| Billing and payment
services incl. secure banking |
| Marketing bureau
services incl. customer comms & data cleansing |
| Telemarketing incl.
retention, win-back & satisfaction campaigns |
Call us on 020 8002 0000 to discuss your requirements.
 Download
the Customer Service PDF
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